Refunds and cancellations
Rehearsal sessions at Tarragindi Rehearsal Studios are sold by Nicholas Thomas Keogh-Peel (trading as Tarragindi Rehearsal Studios), Brisbane, Queensland, Australia. We are the seller for every booking and handle all customer service, cancellations and refunds directly. Card payments are processed securely on our behalf by Stripe.
1. Cancelling a session
You can cancel a booked session any time up until it starts, using the link in your booking confirmation email:
- Cancel more than 48 hours before your start time and you receive a full refund of the session fee.
- Cancel between 24 and 48 hours before your start time and 50% of the session fee is refunded; the remaining 50% is retained, because the room can rarely be re-let at short notice.
- Cancel less than 24 hours before your start time and no refund is given — the full session fee is retained.
Refunds are issued to your original payment method automatically at the time of cancellation and typically appear within 5–10 business days.
2. First-session satisfaction guarantee
If this is your band’s first session with us and the room doesn’t live up to what we’ve promised, we will refund the full session fee. Let us know while you are in the studio, or email us within 24 hours of your session finishing, and we will refund the booking to your original payment method. This applies to a band’s first booking only, and sits alongside (not instead of) your rights under the Australian Consumer Law.
3. Change of mind — 30 days
Separately from the cancellation terms above, if you’re not satisfied with a session you have paid for, you may request a refund within 30 days of your order date. We will not apply unreasonable conditions to a genuine request.
4. If we cancel
If we have to cancel your session for any reason — equipment failure, a problem with the building, or anything else on our side — you receive a full refund, regardless of how close to the start time it happens. We’ll also do our best to find you another block.
5. Missed sessions
If you don’t arrive and haven’t cancelled, the full session fee is retained and no refund is given. If you’re running late, call us — we’ll always try to help rather than charge you.
6. How to request a refund
Use the cancel link in your confirmation email, or contact us directly:
7. Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law or any other rights you have that cannot be excluded by law.
See also our terms & conditions and privacy notice.